F.A.Q.s

Shipping Information

What Shipping Methods Are Available?

We ship through reputed and tracking enabled logistic services. For domestic we prefer DTDC.

For International orders we prefer FedEx Priority , DHL , UPS and India Post

How Long Will It Take To Get My Package?

In stock orders take between 7-8 working days for Domestic clients and around 10-15 working days for International clients.

In case there is any issue contact on +919928594699 or sales@gulabojaipur.com

Do You Ship Internationally?

We ship to almost all countries that have UPS, Fedex or DHL. While, we take care of shipping formalities at Indian ports, it the the responsibility of the client to take care and make due payment of any duties/customs etc.  levied onto the package.

For any other queries, please contact us through the contact form available on the website. We shall be glad to be of assistance.

Payment Information

What Payment Methods Are Accepted?

For domestic orders we accept payment through PayuMoney Secured Payment Gateway, which accepts Credit Card , Debit Card , Amex , Wallets like Paytm or Google pay

For International orders, we accept payment through Paypal and Payu money Secured Payment Gateway which accepts Credit Card or Amex

Contact us on- sales@gulabojaipur.com or whatsapp on +919928594699 if you have any issues with payment.

Is Buying On-Line Safe?

We use secured Payment Gateway for your payment processing and do not store any payment information such as Credit Card or Debit Card details on our servers.

We do not Misuse  or share any Personal information of clients, personal information includes things like name, email address, and phone number.

Orders and Returns

How do I place an Order?

Order online on our website or contact on our customer service number +919928594699.
For any query please get in touch with us on- sales@gulabojaipur.com

Do I need an account to place an order?

If you have an account with us , you will receive Sale/New stock launch Update on your email which will be beneficial to all our Loyal Customers or else you can order as a guest.

Who should I to contact if I have any queries?

Please use contact on-sales@gulabojaipur.com or Whatsapp on +919928594699

How Can I Cancel Or Change My Order?

You can cancel your order within 24 hours to avoid the item being shipped. Please note that international orders are not eligible for returns or exchanges but if they can ship us back and request for another outfit or a credit note, however they can cancel within 24 hours

Cancellation charges;

India- 2%

International -3%

To cancel your order contact us on +919928594699 or email us at sales@gulabojaipur.com
You have to contact us as you won’t be able to cancel it online.

How Do I Track My Order?

Once we ship our order, you will receive a tracking information via SMS / EMAIL..

What Exactly is the GulaboJaipur Return Policy?

You have 7 days from date of delivery to return items for a credit note or exchange of any item,  if the item has size issue or incorrect product.

*Credit note valid for 6 months after returning.

We will refund if the product is damaged or defective.

Do You Need a Reason to Return an Item?
Yes, you need to state a reason as if its defective, damage or an incorrect product. We make sure the description is as same as our Product.

Do I Have to Pay Return Shipping Charges?
No, you do not have to pay return shipping charges, if the product is defective, damaged , or the incorrect product.

But…if you start a live chat and initiate the return that way, you stand a great chance of NOT having to paying return shipping fees.

Can You Abuse the GulaboJaipur Return Policy?
Absolutely, YES.
If you tend to return the majority of the stuff you buy, GulaboJaipur will take notice and could flag your account and not let you make any more returns.
Also, if you ask for a return, but never actually return the item, GulaboJaipur will take action against you.