Return/Exchange Policy

Do I need an account to place an order?

You may create an account or you can order as a guest.

How do I place an Order?
Order online on our website or contact on our customer service number +919928594699.
For any query please get in touch with us on- sales@gulabojaipur.com

Do I need an account to place an order?
If you have an account with us , you will receive Sale/New stock launch Update on your email which will be beneficial to all our Loyal Customers or else you can order as a guest.

Who should I to contact if I have any queries?
Please use contact on sales@gulabojaipur.com or directly contact us on our customer service number +91 9928594699

How Can I Cancel Or Change My Order?
You can cancel your order within 24 hours to avoid the item being shipped. Please note that international orders are not eligible for returns or exchanges but if they can ship us back and request for another outfit or a credit note. To cancel your order contact us on +919928594699 or email us at sales@gulabojaipur.com
You have to contact us as you won’t be able to cancel it online.

How Do I Track My Order?
Once we ship our order, you will receive a tracking information via SMS / EMAIL.

What Exactly is the GulaboJaipur Return Policy?

You have 7 days from date of delivery to return items for free for a full refund if the item is defective, damaged, or the incorrect product.

Do You Need a Reason to Return an Item?
Yes, you need to state a reason. It could be you just don’t need or want the item and that’s perfectly acceptable.
You’ll be asked if it’s broken or the wrong item, but you’re under no obligation to answer.

Do I Have to Pay Return Shipping Charges?
No, you do not have to pay return shipping charges, if the product is defective, damaged , or the incorrect product.

But…if you start a live chat and initiate the return that way, you stand a great chance of NOT having to paying return shipping fees.

Can You Abuse the GulaboJaipur Return Policy?
Absolutely, YES.
If you tend to return the majority of the stuff you buy, GulaboJaipur will take notice and could flag your account and not let you make any more returns.
Also, if you ask for a return, but never actually return the item, GulaboJaipur will take action against you.